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The reasons why Telegram cannot play videos can vary. Usually appears when a video is sent from a device with a different OS. For example, from Android OS to iOS OS or vice versa.
The problem of not being able to play videos occurs when you tap a video file that is in a Telegram chat or group. But after tapping, the video does not run and only displays a black blank screen. There are also those that only make sound but the video doesn’t work.
4 Reasons Why Telegram Cannot Play Videos
Lots of local and international forums have discussed this bug. No one has been able to definitively identify why Telegram can’t play the video. Until now there has also been no official announcement from Telegram about how to fix this bug.
Even so, there are several factors that cause the video on Telegram to not play.
1. The System Is Down
Sometimes, videos that can’t be played on Telegram are caused by a system that is down. Like big vendors like WhatsApp or Line, Telegram servers have also experienced maintenance.
You can check on the official Telegram site because usually there will be an official announcement if their server is down so they can’t access the media. If this happens then there is no other way but to wait.
2. Not Update Telegram Latest Version
Telegram is counted as an application that rarely performs large-scale updates. But being late updating can also make this application not run properly, including for playing videos. Especially for those of you who disable the auto update feature.
The solution is to update the latest applications through the Play Store for Android users and the App Store for Apple users.
3. Corrupt Video Files
This error occurs from the video sender side. Sender is the first to upload videos to Telegram. As an instant messaging application, Telegram cannot validate corrupted video files or not. So that this error is very likely to occur.
If you experience this, the way to solve it is to ask the sender to resend the video again.
4. Video Format Not Supported with Telegram Devices or Systems
This number 4 factor is often the main reason why video media cannot be played on the Telegram application. However, Telegram has not issued an official statement regarding the video format bug to date.
Although Telegram guarantees features to be able to send and receive videos, there are several video formats that are not supported when played via Telegram. The video formats include:
- Avi
- Asf
- Divx
- Flv
- M2ts
- Mpeg
- Mpg
- Mkv
- Mov
- Mp4
- Mp3
- Mss2
- Wma
- Wmv
- Xvid
So make sure before sending the video that the format you are using is not from the group as above. You can find many web video converters on Google, before sending the video via Telegram.
How to Overcome Telegram Cannot Play Videos
1. Convert Videos
The first way is to convert the video file first in a format supported by Telegram. Here’s a list of video formats compatible with Telegram:
- 3gp
- Asf
- Avi
- Divx
- Dv
- Flv
- Gxf
- M2v
- Mkv
- Mp4
- Mpeg
- Webm
2. Use an External Video Player Application
The second way, you can download the video in the chat first. The file will be automatically saved on your device. Then you can play the video with an external application.
You can also try installing an application that is also developed by Telegram, namely Telegram Media Player (TMP).
The answer to the question why Telegram can’t play videos varies widely. Most of them are caused by a bug from Telegram or an OS that doesn’t support the video format you are playing.
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